FCA 维省华联会

Code of conduct

行为准则

Code of conduct
FCA staff member must work ethically and follow organizational policies, such as the code of conduct.Please be aware if there is any breach occurs,FCA will reserve the right to make a decision that may cause a termination of individual’s employment.
●Provide prompt,accurate and courteous services
●Seek positive outcomes for those you provide assistance
●Treat people with respect,dignity,equality and fairness
● Comply with service first standards for face to face and telephone      conduct
●Respond to correspondence within the prescribed time
●Comply with the OHS related regulations,procedures,safety rules
●Collecting only personal information that is necessary for performance of your function
●Using and disclosing personal information only for  the purpose for which it was collected
●Taking reasonable steps to protect personal information from misuse,loss,unauthorized access,modification or disclosure
●Comply with any lawful order or work direction given by any person authorized to make such an order or work direction
●Be diligent in the performance of your duties and ensure that they remain focused on the provision of quality services
●Obliged to observe confidentiality in relation to any privileged information an employee receives as a FCA employee
●Not sure confidential organizational information to gain advantage for themselves or for any other person or body